Document status: Draft for legal reviewLast updated: 2026-02-17Owner: Legal + Privacy

Privacy questions can be routed to [email protected].

Data categories and purpose mapping

CategoryExamplesPrimary purpose
Contact and qualification dataName, role, organization, use case, timeline, compliance requirementsPre-sales qualification, response routing, and onboarding preparation
Operational support dataSupport messages, issue context, communication recordsService support and incident follow-up
Analytics preference and event dataConsent status, optional website usage metricsSite performance and content improvement after consent

Lawful basis baseline

  • Necessary cookies: required for provision of requested site functionality.
  • Analytics cookies: processed only after explicit user consent.
  • Marketing cookies: processed only after explicit user consent (currently inactive by default).

Retention schedule (draft baseline)

Data typeRetention baselineNote
Contact submission records24 months (unless legal obligation requires longer)Subject to periodic review and secure deletion workflow
Consent decision log24 monthsMaintains traceability of consent choices
Analytics event data (optional)14 monthsCollected only when analytics consent is granted
Preference state12 months (renewed on update)Stores user cookie preference for convenience

Data subject rights and requests

Data-subject requests (access, correction, deletion, objection, and portability where applicable) can be submitted through the privacy contact channel. Request handling is documented and tracked for accountability.